Vitalis App Support

Having trouble with the Vitalis app? We’re here to help.

Our goal is to ensure a smooth and secure experience as you use the Vitalis app for remote patient monitoring, fall detection, and health tracking.

Common Issues We Can Help With:

• App installation and updates

• Account setup or login problems

• Watch or device not syncing with the app

• Blood pressure or health data not showing correctly

• Notifications not working

• App crashes or bugs

• Questions about data privacy and app permissions

How to Contact Support:

If you’re experiencing any issues, please contact our support team.

Support Email: carewatch@vitalis-pha.com
Response Time: Within 24 to 48 hours (Monday to Friday)

Helpful Tips Before You Contact Us:

• Make sure your device is connected to the internet

• Check if the app is updated to the latest version

• Restart your device or the app

• Ensure your wearable device is charged and paired

Device Compatibility:

The Vitalis app is compatible with Android and iOS devices and pairs with supported medical alert and monitoring watches. For the best experience, use the latest version of your operating system.

Request for Technical Support or Feedback:

We welcome any suggestions, feature requests, or feedback that can help us improve. Please don’t hesitate to let us know.

Stay safe and connected with Vitalis.