Privacy Policy
Effective Date: July 15, 2025
At Vitalis (https://vitalis-pha.com), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or purchase products. By accessing our site, you consent to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
Personal Information: Name, email, phone number, billing/shipping address, and payment information when you place an order, sign up for emails, or contact us.
Device Information: Browser type, IP address, time zone, and pages visited (collected through cookies or similar technologies).
Health-Related Product Data: Certain Vitalis devices may collect health-related data, such as heart rate or blood pressure. This data is never stored by Vitalis directly but may pass through or be stored in secure, HIPAA-compliant systems managed by trusted third parties.
2. How We Use Your Information
We use collected information to process and fulfill orders, provide customer support, improve our website and services, send promotional updates (opt-out available), and maintain legal compliance.
3. Sharing Your Information
We do not sell your data. We only share it with trusted providers such as payment processors, shipping partners, and platforms like Shopify that enable us to operate the site. These third parties follow strict data protection practices.
4. Data Retention
We retain your data only as long as necessary for the purposes outlined above, or as required by law.
5. Cookies and Tracking Technologies
Cookies help us improve your experience by remembering preferences and analyzing site performance. You can manage your cookie preferences in your browser settings.
6. Security Measures
We use SSL encryption, secure servers, and access controls to protect your data.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time. Please email info@vitalis-pha.com with your request.
8. Third-Party Services
We use trusted services like Shopify and Google Analytics, which may access your data only to perform their necessary functions.
9. International Users
If you’re accessing our website from outside the Philippines, your data may be transferred and processed in countries where our partners are located.
10. Contact Us
For questions or concerns about this policy, contact us at info@vitalis-pha.com or through our Contact Page.
